Job Description
Join our elite remote team as a Night Shift Customer Support Specialist in Houston, TX! This 100% work-from-home opportunity offers unparalleled flexibility while delivering exceptional customer experiences. We're seeking tech-savvy problem solvers to serve our global client base during evening hours. Enjoy competitive compensation, comprehensive benefits, and career advancement in a supportive virtual environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (10 PM - 6 AM CST)
- Resolve complex customer issues using troubleshooting methodologies and CRM tools
- Document all interactions in Salesforce with detailed resolution notes
- Collaborate with global support teams to escalate unresolved cases
- Maintain 95%+ customer satisfaction score and first-contact resolution rate
- Participate in monthly virtual training sessions and product updates
- Monitor support ticket queues and prioritize urgent customer requests
Qualifications
- 2+ years customer support experience in remote/virtual environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and ticketing systems
- Exceptional written/verbal communication skills with neutral accent
- Strong technical aptitude with ability to troubleshoot software/hardware issues
- Reliable high-speed internet and dedicated home office setup
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays as required
- High school diploma; Associate's degree preferred