Job Description
Join our award-winning remote team and transform your career with 100% work-from-home flexibility and weekly pay! As a Customer Specialist at FlexiWork Solutions, you'll deliver exceptional service while enjoying unparalleled work-life balance. We're seeking passionate professionals in North Carolina to join our growing team and make a real impact.
Why FlexiWork Solutions?
- Weekly direct deposit paychecks
- Comprehensive health benefits
- Home office equipment stipend
- Professional development stipend
- Virtual team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify process improvement opportunities
- Maintain product knowledge through ongoing training
- Support escalation protocols for complex cases
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk/CRM platforms
- Excellent verbal/written communication skills
- High-speed home internet required
- Ability to work independently in remote setting
- Experience with SaaS products preferred
- Strong problem-solving abilities
- Flexibility to work occasional weekends