Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to our clients remotely. Enjoy a flexible work-from-home environment while making a tangible impact on customer satisfaction. Full training, competitive benefits, and career advancement opportunities await in this fully remote role based in Portland, OR.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with precision and detail
- Collaborate with technical teams to resolve complex product issues
- Meet and exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities while maintaining service excellence
- Participate in weekly team training and feedback sessions
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Type 45+ WPM with 98% accuracy
- High-speed home internet (minimum 25 Mbps)
- Quiet, dedicated workspace free from distractions
- Ability to work flexible hours including weekends