Job Description
Welcome to Horizon Support Solutions, a premier provider of remote support services. We are currently seeking a highly motivated Customer Service Representative to join our team in Philadelphia. We pride ourselves on a culture that empowers our employees, offering a fully remote setup with all necessary hardware provided upfront.
As part of our team, you will not need to purchase a laptop, headset, or pay for expensive software. We provide the tools you need to succeed, allowing you to focus entirely on delivering exceptional support to our clients. Join us in redefining the remote work experience.
Responsibilities
- Deliver professional, empathetic, and accurate support via phone, email, and live chat.
- Troubleshoot technical issues and resolve customer inquiries efficiently using our CRM systems.
- Guide customers through product features and ensure they maximize the value of our services.
- Document all customer interactions and solutions in our ticketing system.
- Collaborate with the internal technical team to escalate and resolve complex issues.
- Maintain a high level of availability and adhere to call handling metrics.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently with minimal supervision in a remote environment.
- Proficiency with basic computer operations and software applications.