Job Description
Are you a dedicated professional seeking a 100% Remote opportunity in the heart of Wisconsin? Apex Support Solutions is hiring Customer Service Representatives to join our growing team. You will support clients from the comfort of your home in Milwaukee, WI, delivering exceptional support experiences.
We offer a competitive wage, flexible scheduling, and comprehensive benefits for full-time employees.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently and professionally.
- Utilize CRM software (Salesforce, Zendesk) to document interactions and update customer accounts.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve support processes and customer retention.
- Escalate complex issues to upper management when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or call center environments.
- Excellent verbal and written communication skills with a friendly demeanor.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Ability to work independently with a high level of accountability.