Job Description
Join our award-winning team as a remote Customer Service Representative! We're urgently hiring compassionate professionals in the Detroit area to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
At Apex Solutions Group, we invest in our people through ongoing training, career advancement opportunities, and a supportive virtual environment. If you're a detail-oriented problem-solver with a passion for helping others, apply today and start your remote career journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify opportunities to improve customer experience and contribute to process enhancements
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or hybrid settings
- High school diploma or equivalent; college degree preferred
- Strong typing skills (40+ WPM) and proficiency with digital tools
- Exceptional communication and active listening abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated home workspace
- Flexible availability including evenings and weekends