Job Description
Join our dynamic team as a Customer Service Specialist and deliver exceptional support from the comfort of your home office. We're seeking passionate individuals to represent our Dallas-based clients and resolve inquiries with professionalism and empathy. Enjoy flexible scheduling, comprehensive training, and a supportive remote work environment. This is your chance to launch a rewarding career in customer service without the commute!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with exceptional efficiency
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in customer service databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs to enhance skills
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Excellent communication skills and strong problem-solving abilities
- Self-motivated with reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required
- Must reside in Dallas, TX area