Job Description
Join PayFast Solutions and transform your work-life balance with our revolutionary work-from-home daily pay program in Omaha! We're seeking motivated individuals to join our customer service team with same-day payment processing. No more waiting for biweekly checks – get paid daily for your hard work while supporting our growing client base.
This remote position offers full benefits including health insurance, paid time off, and professional development opportunities. Enjoy the flexibility of setting your own schedule while making a meaningful impact in our Omaha community.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Process payments and resolve billing discrepancies
- Update CRM records with accurate transaction details
- Meet daily performance metrics for call quality and resolution
- Collaborate with Omaha-based team leads for process improvements
- Maintain 95% customer satisfaction rating
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- Available to work flexible shifts including evenings/weekends