Job Description
Join FlexiPay Solutions and transform your work-life balance with our revolutionary daily pay program! As a Customer Service Specialist, you'll provide exceptional remote support while enjoying same-day payment processing. No more waiting for biweekly checks – your earnings hit your account daily!
We're seeking passionate professionals to represent our Fort Worth-based clients with integrity and enthusiasm. This fully remote role offers flexible scheduling and comprehensive training, making it perfect for experienced agents seeking financial freedom.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process payments and resolve billing discrepancies using proprietary software
- Document all interactions in CRM system with 100% accuracy
- Collaborate with support team to escalate complex issues
- Maintain product knowledge through weekly training modules
- Meet daily performance metrics including resolution time and quality scores
Qualifications
- 2+ years customer service experience in remote environment
- High school diploma or equivalent; college degree preferred
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with neutral accent
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including weekends
- Pass background check and credit verification