Job Description
Join FlexiPay Solutions and transform your work-life balance with our revolutionary daily pay program! We're seeking motivated Remote Customer Specialists in Austin to provide exceptional support while enjoying the freedom of working from home. Get paid daily for your hard work with no hidden fees or waiting periods. Our cutting-edge platform connects you with clients who value your expertise, offering flexible scheduling and uncapped earning potential. Experience the future of work with Austin's leading daily pay employer.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process payments with 100% accuracy
- Maintain detailed customer records in CRM systems
- Achieve daily performance metrics (20+ resolved cases/day)
- Collaborate with team leads using virtual communication tools
- Participate in daily stand-up meetings and training sessions
- Uphold company standards for customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Type 40+ WPM with excellent grammar skills
- Reliable high-speed internet and quiet home office
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to work independently with minimal supervision
- Available for flexible shifts including weekends
- Must pass background check and skills assessment