Job Description
Join FlexiPay Solutions as a Remote Customer Specialist and experience the freedom of 100% work-from-home flexibility with daily pay! We're revolutionizing how professionals earn by eliminating traditional payroll cycles. As a key member of our Memphis-based team, you'll deliver exceptional support while enjoying unmatched work-life balance. This role offers competitive hourly rates with instant access to your earnings daily, plus comprehensive benefits including health insurance and retirement plans. Perfect for self-motivated individuals seeking stability without sacrificing lifestyle.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve billing, technical, and product issues using CRM tools within SLA
- Process daily transactions and payment adjustments with 99% accuracy
- Document interactions in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve escalated issues
- Meet weekly productivity targets of 40+ resolved cases/day
- Participate in ongoing training on products and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid environment
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Excellent communication skills with clear Mid-Southern dialect
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated home office space
- Availability for flexible shifts including weekends and holidays
- Passion for helping others and problem-solving mindset