Job Description
Join FlexPay Solutions and transform your career with our 100% remote daily pay opportunity! We're seeking motivated Customer Specialists in Tampa, FL, to deliver exceptional service while enjoying the freedom of home-based work. No commute, no office politics—just flexible schedules and same-day earnings through our innovative payment platform. As a leader in fintech, we provide cutting-edge tools and ongoing training to ensure your success. Benefits include: Health insurance, 401(k) matching, and monthly team virtual meetups. Ready to earn daily while making a real impact?
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions using our proprietary daily pay portal within 2-hour SLA
- Document cases in CRM system and escalate complex issues to Tier 2
- Meet/exceed weekly performance metrics for resolution time and quality
- Collaborate with cross-functional teams to improve customer experience
- Participate in monthly virtual training on new products/processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with CRM software (Salesforce experience a plus)
- Strong typing skills (60+ WPM) and multitasking ability
- Reliable high-speed internet and quiet home workspace
- Availability to work flexible shifts including weekends
- Passion for problem-solving and empathetic communication