Job Description
Join FlexiPay Solutions, a leading fintech innovator, and transform your career with our revolutionary daily pay program! We're seeking motivated Remote Customer Specialists to deliver exceptional support while enjoying financial flexibility. As a 100% remote role based in Los Angeles, you'll empower clients through seamless payment solutions while earning daily. Experience the freedom of remote work without sacrificing growth opportunities in our dynamic, inclusive environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for digital payment platforms
- Resolve transaction disputes and account inquiries within 24-hour SLA
- Onboard new users through guided digital setup processes
- Collaborate with cross-functional teams to enhance product experiences
- Document all interactions in CRM systems with precision
- Identify upsell opportunities for premium financial services
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 2+ years customer service experience in fintech or e-commerce
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- High-speed home internet and quiet workspace setup
- Strong typing skills (60+ WPM) with attention to detail
- Ability to work flexible hours including weekends
- Familiarity with PCI-DSS compliance standards
- Bilingual (Spanish/English) preferred