Job Description
Join FlexPay Solutions and experience the freedom of daily pay while serving Baltimore's vibrant business community! We're seeking motivated Remote Customer Support Specialists to deliver exceptional service with flexible earning potential. As a pioneer in fintech solutions, we empower our team with same-day payment options, cutting-edge tools, and a supportive virtual environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income. Your impact will directly shape client satisfaction while enjoying the flexibility of remote work.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with 95% satisfaction rate
- Process daily transactions and account adjustments using proprietary software
- Collaborate with Baltimore-based finance team on complex account issues
- Maintain detailed documentation in CRM systems for compliance tracking
- Identify upsell opportunities for premium financial services
- Participate in daily virtual stand-ups with Maryland-based operations team
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fintech or banking
- Proficiency in Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work independently in remote environment
- Flexible availability including weekend shifts
- Must reside in Maryland for timezone alignment