Job Description
Join Oakland Connect Solutions as a remote Customer Service Specialist and launch your career without prior experience! We're seeking motivated individuals to deliver exceptional support to our clients through phone, email, and chat channels. Enjoy a flexible home-based position with comprehensive training, competitive benefits, and growth opportunities in a supportive environment.
What We Offer:
- Full-time remote position with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
- Maintain positive customer relationships
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong typing skills (30+ WPM)
- Excellent verbal and written communication
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work independently and manage time
- Basic computer proficiency