Job Description
Join Nexus Solutions Inc. as a remote Entry-Level Customer Specialist and launch your career in Milwaukee's thriving tech sector! We're seeking motivated individuals to provide exceptional support while enjoying the flexibility of working from home. This role offers comprehensive training, career growth opportunities, and a collaborative virtual environment. Perfect for recent graduates or career changers looking to build professional experience in customer success and digital communication.
Why Nexus Solutions? • 100% remote work option • Paid professional development • Health/dental/vision benefits • Flexible schedule options • Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in CRM system while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Process orders and manage customer accounts with precision
- Participate in daily virtual team huddles and training sessions
- Identify upsell opportunities to enhance customer experience
- Adhere to company SLAs and compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and time-management abilities
- Willingness to work occasional evening shifts (5-8 PM CST)