Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! No experience needed – we provide comprehensive training to launch your career in tech support. Enjoy flexible hours, competitive benefits, and the freedom to work from anywhere in Long Beach. Help customers resolve technical issues while building valuable skills in communication and problem-solving. Our inclusive culture promotes growth with monthly stipends for professional development.
Why You'll Love Working With Us:
- 100% remote work environment
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Annual performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using our knowledge base
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex issues
- Meet daily performance metrics (response times, resolution rates)
- Participate in weekly training sessions
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency (email, browsers, MS Office)
- Ability to work independently in a remote setting
- Customer-focused mindset and patience
- Reliable high-speed internet connection
- Must be authorized to work in the United States
- No prior experience necessary – training provided!