Job Description
Join Austin Home Solutions as a Entry-Level Customer Support Specialist and launch your remote career in Austin's thriving tech sector! No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible remote work while supporting our clients with exceptional service. This is your chance to grow professionally while working from anywhere in the Austin metro area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in our ticketing platform
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Reliable high-speed internet connection for remote work
- Ability to work independently with minimal supervision
- Customer-focused mindset with problem-solving aptitude
- Must be legally authorized to work in the United States