Job Description
Are you looking for a rewarding career in a flexible environment? RemoteFirst Solutions is currently hiring Entry Level Customer Support Specialists based in the Houston, TX area. We value attitude over experience and are looking for motivated individuals to join our growing remote team.
This is a fully remote position, allowing you to work from the comfort of your home while supporting clients across the nation. We provide comprehensive training, so no prior customer service experience is required.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on empathy and professionalism.
- Resolve customer issues and questions regarding our products/services efficiently.
- Document all interactions and account information accurately in our CRM system.
- Collaborate with team leads and cross-functional departments to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required.
- Reliable high-speed internet connection and a dedicated home workspace.
- Basic computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to type 35+ WPM.
- Must be legally authorized to work in the USA.
- Availability to work flexible hours, including evenings and weekends if needed.