Job Description
Join TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic remote team based in Atlanta. As a key member of our IT department, you'll provide essential technical support to clients while working entirely remotely. This is your opportunity to grow professionally with industry-leading training and a collaborative team environment.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our remote-first culture ensures flexibility while maintaining high standards of excellence. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and security vulnerabilities
- Install, configure, and maintain operating systems and applications
- Create and maintain technical documentation for troubleshooting procedures
- Collaborate with senior IT staff on complex system implementations
- Monitor system performance and recommend improvements
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of technical support experience (internships acceptable)
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (willing to train)
- Ability to work independently and manage time effectively
- Customer service experience with a patient, solution-oriented mindset
- High-speed internet connection required for remote work