Job Description
Join TechSavvy Solutions as a remote Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide exceptional technical assistance to our clients across the nation. This fully remote position offers competitive compensation, flexible hours, and comprehensive training. Grow your skills while supporting innovative businesses in a collaborative virtual environment. Perfect for recent graduates or career-changers eager to enter the IT field.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all interactions and resolutions in the ticketing system
- Collaborate with senior engineers to escalate complex issues
- Conduct remote system installations and configurations
- Deliver user training on company software and security protocols
- Monitor system performance and report anomalies
Qualifications
- Associate degree in IT or related field, or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently in a remote setting
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred