Job Description
Are you looking for a rewarding career in Customer Service that offers the freedom of a flexible schedule? Horizon Support Services is seeking a motivated Entry Level Remote Customer Service Representative to join our elite team based in Arlington, Virginia. We pride ourselves on providing top-tier support to our clients while maintaining a healthy work-life balance for our employees.
As a Remote Representative, you will have the opportunity to work from the comfort of your home, troubleshooting technical issues and providing exceptional support to our diverse clientele. No prior experience is necessary; we provide comprehensive paid training to set you up for success. Join us in shaping the future of remote work in Virginia.
Responsibilities
- Handle Inquiries: Manage high-volume customer interactions via phone, email, and live chat with patience and professionalism.
- Troubleshooting: Diagnose and resolve technical problems for clients to ensure seamless service delivery.
- Documentation: Maintain accurate records of customer interactions and account details in our internal systems.
- Team Collaboration: Communicate effectively with team leads and support departments to escalate complex issues.
- Schedule Management: Adhere to a flexible work schedule that accommodates your needs while meeting business demands.
Qualifications
- Education: High school diploma or GED required.
- Technical Requirements: Reliable high-speed internet connection and a quiet workspace.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Computer Skills: Basic proficiency with Microsoft Office Suite and CRM software is a plus.
- Reliability: Ability to work independently and meet performance metrics in a remote environment.