Job Description
Are you a motivated individual looking to launch your career in the tech industry? TechHorizon Solutions is currently seeking a dedicated Entry Level Remote Customer Service Representative to join our growing team. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
We offer a comprehensive benefits package, including flexible working hours, paid training, and a clear path for career advancement. No prior experience is required—we provide all the training you need to succeed!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document customer interactions and feedback in our CRM system.
- Assist customers with product information, account setup, and troubleshooting.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on company products and policies to provide accurate information.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software (Microsoft Office Suite).
- A positive attitude and a willingness to learn new technologies.
- Ability to work independently with minimal supervision.