Job Description
Join Denver Tech Solutions as an Entry-Level Remote Customer Specialist and launch your career in a supportive, growth-oriented environment. This fully remote position offers the perfect blend of structured training and real-world experience, ideal for recent graduates or career changers. You'll become a vital part of our award-winning customer experience team while enjoying Denver's vibrant culture from home. We provide comprehensive onboarding, mentorship, and opportunities for advancement into specialized tech or leadership tracks. What you'll love: Flexible schedule, quarterly team-building events, and a 100% remote work policy with home office stipend.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing product training and knowledge sessions
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 0-2 years of customer service or technical support experience
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Excellent verbal/written communication and problem-solving skills
- Strong time management and ability to work independently
- Reliable high-speed internet and dedicated home workspace
- Must reside in Colorado and have legal work authorization