Job Description
Join Detroit's fastest-growing remote workforce! We're seeking motivated individuals to launch their careers in customer support—no experience required. Our comprehensive training program transforms beginners into confident professionals while you work from home. Enjoy flexible scheduling, competitive benefits, and the opportunity to grow with a company that invests in its people.
Why You'll Love Working With Us:
• Fully remote position with home office equipment provided
• Paid training and ongoing career development
• Health insurance, retirement plan, and paid time off
• Collaborative virtual team environment with daily stand-ups
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics (calls, emails, resolution rates)
- Participate in weekly training sessions
- Identify trends for service improvements
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency (typing, internet navigation)
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Patience and problem-solving aptitude
- Willingness to learn new technologies
- Must be authorized to work in the US