Job Description
Join our award-winning remote team as a Customer Specialist! We're seeking motivated individuals in the Atlanta area to provide exceptional support from home. No prior experience is required – we provide comprehensive training and all necessary equipment including laptop, headset, and software. Enjoy flexible scheduling while building a rewarding career in customer service with competitive benefits and growth opportunities.
Why NexusConnect?
- 100% remote work with equipment provided
- Industry-leading onboarding program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues with empathy and professionalism
- Document interactions in CRM system
- Meet daily performance metrics
- Collaborate with team using virtual tools
- Complete ongoing training modules
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Reliable high-speed internet connection
- Quiet home workspace
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer service mindset
- Available to work evenings/weekends as needed