Job Description
Join Indianapolis Tech Solutions as an Entry-Level Remote Customer Specialist and launch your career in customer excellence! We're seeking motivated individuals to provide exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive training, and a flexible schedule while making meaningful connections with clients across Indiana and beyond.
Why Join Us?
- 100% remote work environment
- Comprehensive paid training program
- Health, dental, and vision benefits
- Career advancement opportunities
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently while collaborating in a team