Job Description
Join Tampa Connect Solutions' award-winning remote team! We're urgently seeking motivated Entry-Level Customer Specialists to deliver exceptional support from home. Enjoy Tampa's vibrant culture while working with flexible hours that adapt to your schedule. No commute, no office politics – just impactful work in a collaborative virtual environment. Full training provided to launch your career in customer success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 2-hour SLA
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities through proactive customer engagement
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in bi-weekly virtual team meetings and training sessions
- Adhere to strict data security protocols for all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (fresh graduates welcome)
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite and Google Workspace
- Reliable high-speed internet connection and quiet home office
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including evenings/weekends