Job Description
Launch your career with Nexus Solutions Group as a fully remote Entry-Level Customer Specialist! We're seeking motivated individuals in Memphis, TN to join our award-winning support team. Enjoy 100% work-from-home flexibility while building professional skills in a dynamic digital environment. No prior experience required—comprehensive training provided!
What You'll Love:
- Comprehensive benefits package including health insurance and retirement plan
- Monthly remote work stipend for home office setup
- Career advancement pathways and skill development programs
- Collaborative virtual team culture with weekly social events
Responsibilities
- Deliver exceptional customer support via phone, email, and digital channels
- Resolve customer inquiries and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product and process training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to work independently in a remote environment
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection
- Basic typing speed (30+ WPM)
- Must reside in Tennessee or Ohio