Job Description
Are you looking to launch your career in a dynamic remote environment? Apex Support Network is currently seeking motivated Entry Level Customer Support Representatives to join our growing team. We provide all necessary equipment, so you can focus on delivering exceptional service from the comfort of your home in Ohio or Illinois.
In this role, you will be the first point of contact for our valued clients, handling inquiries via phone and email. We value growth, integrity, and communication. If you are a reliable individual looking for a stable opportunity, we want to hear from you.
Why Join Us?
- Equipment Provided: We supply the laptop and monitor, so you don't have to pay upfront.
- Flexible Schedule: Work from home with full-time hours.
- Career Growth: Clear pathways to senior support and management roles.
- Competitive Pay: Starting at $15.00/hr with performance bonuses.
Responsibilities
- Answer incoming customer calls and emails professionally and efficiently.
- Resolve customer inquiries regarding products and services using provided scripts and knowledge base.
- Log all interactions and customer feedback accurately into the CRM system.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain a high level of customer satisfaction by ensuring a polite and helpful demeanor.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Must be at least 18 years of age.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Basic computer skills and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to type 35+ WPM.
- Previous customer service experience is a plus but not mandatory for entry-level applicants.