Job Description
Join our award-winning team as an Entry-Level Remote Customer Support Specialist! We're seeking motivated individuals in Philadelphia to provide exceptional service from home. Enjoy flexible hours, comprehensive training, and career growth opportunities in a fast-paced tech environment. Perfect for recent graduates looking to launch their career in customer success.
Why Work With Us?
- 100% remote work with home office stipend
- Health, dental, and vision benefits from day one
- Tuition reimbursement for professional development
- Monthly team-building virtual events
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using internal knowledge base
- Document cases accurately in CRM system
- Collaborate with technical escalation teams
- Maintain high customer satisfaction metrics
- Participate in weekly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office suite
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude
- Reliable high-speed internet connection
- Quiet home workspace required