Job Description
Join TechSolutions Inc., a leading innovator in digital solutions, as we expand our remote-first team in Dallas. We're seeking motivated Entry-Level Customer Support Specialists to deliver exceptional service to our global clients. This fully remote position offers flexible hours, comprehensive training, and clear growth pathways within our dynamic organization. If you're passionate about problem-solving and eager to launch your career in tech, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues using remote support tools and knowledge base resources
- Document cases accurately in CRM systems and track resolution metrics
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements for customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; relevant degree preferred
- 0-2 years of customer service or technical support experience
- Excellent written and verbal communication skills
- Proficiency with remote collaboration tools (Slack, Zoom, etc.)
- Strong problem-solving abilities and attention to detail
- Self-motivated with reliable home office setup
- Ability to work independently while collaborating in a team environment