Job Description
Join TechHire Solutions as an Entry-Level Remote Customer Support Specialist and launch your career in the thriving tech industry! We're seeking motivated individuals in Sacramento to provide exceptional customer service from the comfort of their homes. Enjoy a flexible schedule, comprehensive training, and opportunities for career growth while making a real impact. Our supportive team culture values work-life balance and professional development.
What We Offer:
- Full remote work option
- Competitive salary and benefits package
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues and troubleshoot software problems
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Participate in continuous training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Basic troubleshooting skills
- Positive attitude and problem-solving mindset