Job Description
Join our award-winning remote team in Milwaukee! NexGen Solutions Inc. is urgently hiring Entry Level Customer Support Specialists for 100% work-from-home positions. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy flexible hours, competitive benefits, and a supportive virtual environment while serving clients nationwide.
As a cornerstone of our success, we've helped 5,000+ professionals transition to remote careers since 2018. Our Milwaukee-based operations serve as the hub for our remote workforce, offering unparalleled growth opportunities in a thriving tech ecosystem. If you're detail-oriented, tech-savvy, and passionate about helping others, this is your perfect entry point into the digital workforce.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document interactions and track ticket resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Contribute to knowledge base documentation and process improvements
- Maintain accurate records in ticketing systems while meeting SLAs
- Participate in weekly virtual training sessions and team meetings
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent (college preferred)
- Proficient in Microsoft Office Suite and Google Workspace
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Previous customer service experience a plus but not required
- Must be available for flexible hours including weekends
- Passion for continuous learning and self-improvement