Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service from home while launching their careers in tech. Enjoy flexible hours, comprehensive training, and growth opportunities within a dynamic Philadelphia-based company. No prior experience required – we provide all tools and certifications to succeed in this fully remote role.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with empathy and professionalism
- Utilize CRM systems to document interactions and track resolution progress
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities to improve customer experience processes
- Maintain detailed knowledge of product offerings and services
- Meet daily performance metrics for response times and satisfaction
- Participate in weekly virtual team training sessions
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Reliable high-speed internet connection and quiet home office
- Proficiency with Microsoft Office and Google Workspace
- Ability to multitask in fast-paced virtual environments
- Customer service mindset with problem-solving aptitude
- Willingness to work flexible hours including weekends
- No experience necessary – full training provided