Job Description
Join RemoteHire Solutions and launch your career with our 100% remote entry-level Customer Support position. Enjoy the freedom of working from anywhere in New York or Georgia while helping clients resolve technical issues. We provide comprehensive training, flexible hours, and a supportive virtual team environment. Perfect for recent graduates seeking to build professional experience without geographical constraints.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using remote diagnostic tools and knowledge base
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer problems
- Meet performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and support skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic proficiency with Microsoft Office and ticketing systems
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Customer service experience or relevant internship a plus
- Reliable high-speed internet connection and quiet home workspace