Job Description
Join our dynamic remote team as an Entry Level Customer Support Specialist!
We're seeking enthusiastic individuals passionate about delivering exceptional customer experiences. This fully remote position offers the flexibility to work from anywhere in Fresno, CA or New York while launching your career in tech support.
Why TechConnect?
- Remote-first culture with work-from-home flexibility
- Comprehensive training and career growth opportunities
- Competitive benefits package including health insurance and 401(k)
- Collaborative environment with mentorship from industry experts
What You'll Achieve:
As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and contribute to our mission of 99% customer satisfaction. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Diagnose and resolve technical issues using remote troubleshooting tools
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with engineering teams to escalate complex technical problems
- Contribute to knowledge base articles to improve self-service resources
- Meet monthly performance metrics for response time and resolution rate
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office and Google Workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and critical thinking abilities
- Previous customer service experience (entry-level or internship acceptable)
- Reliable high-speed internet connection and quiet home workspace
- Must reside in Fresno, CA or New York State