Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! No experience required – we provide comprehensive training. This fully remote position offers flexible hours and career growth opportunities. Perfect for recent graduates or career changers in Illinois or Virginia looking to start their professional journey.
Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment. Our culture values work-life balance and continuous learning.
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with senior team members on complex cases
- Participate in weekly training sessions and team meetings
- Meet daily performance metrics for response time and resolution
Qualifications
- No prior experience required – we train from scratch
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Reliable internet connection and quiet workspace
- Ability to learn new software quickly
- Customer-focused mindset and problem-solving aptitude
- Must be located in Illinois or Virginia