Job Description
Join our dynamic remote team as an Entry-Level Customer Support Specialist! Work from the comfort of your home in Colorado Springs while delivering exceptional service to our global client base. We provide comprehensive training and a supportive environment for career growth in the tech industry. Benefits include: Flexible hours, health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot software problems using remote tools
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Meet monthly performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or technical support experience
- Strong written and verbal communication skills
- Proficient in Microsoft Office and remote desktop tools
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Must reside in Colorado Springs, CO