Job Description
Join Boston Tech Connect's dynamic team as an Entry-Level Remote Customer Support Specialist! We're urgently hiring motivated individuals to deliver exceptional service from the comfort of your home office. We provide all necessary equipment including laptop, headset, and software—no upfront costs required. This is your gateway to launching a tech career in Boston's thriving innovation ecosystem.
Enjoy flexible scheduling, comprehensive training, and career advancement opportunities within our rapidly growing company. Perfect for recent graduates or career changers seeking remote stability with tangible growth paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize provided CRM tools to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge bases for product information
- Contribute to process improvements for customer experience
- Participate in bi-weekly virtual team meetings and training sessions
- Meet monthly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and typing proficiency (35+ WPM)
- Strong verbal/written communication skills
- Ability to work independently in a remote environment
- Customer service or call center experience a plus
- Reliable high-speed internet connection
- Comfortable learning new technologies quickly
- Must be legally authorized to work in the US