Job Description
Join Coastal Connect Solutions as an Entry Level Remote Customer Support Specialist and launch your career in a dynamic, flexible environment! We're seeking motivated individuals to deliver exceptional service while enjoying the freedom of remote work with adaptable hours. As a key member of our Virginia Beach-based team, you'll help customers resolve inquiries, troubleshoot issues, and ensure satisfaction—all from the comfort of your home. We provide comprehensive training, growth opportunities, and a supportive culture that values work-life balance.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Continuously improve product knowledge through self-directed learning
- Meet performance metrics while maintaining high-quality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills
- Proficient with basic tech tools (email, CRM software)
- Self-motivated with excellent time management
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends