Job Description
Join TechSolutions Inc. and kickstart your career with our fully remote entry-level Customer Support position! We're hiring passionate individuals in Raleigh, NC to deliver exceptional service from home. Equipment provided includes laptop, headset, and software—no upfront costs! Enjoy flexible hours, comprehensive training, and a supportive virtual team environment. Perfect for recent graduates or career changers eager to grow in tech.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Utilize provided equipment to troubleshoot technical issues
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to SLAs and performance metrics
- Participate in ongoing product training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer proficiency and internet navigation skills
- Excellent verbal/written communication abilities
- Strong problem-solving and analytical mindset
- Ability to work independently in a home office setting
- Reliable high-speed internet connection
- Positive attitude and customer-first mindset