Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking motivated individuals in Los Angeles to provide exceptional service without prior experience. Enjoy flexible hours, full benefits, and career growth opportunities in a dynamic tech environment.
Why Join Us? Comprehensive training, remote-first culture, competitive compensation, and opportunities for advancement into roles like Technical Support or Account Management.
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using our knowledge base
- Document cases accurately in CRM systems
- Collaborate with support teams for complex issues
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly team training sessions
Qualifications
- No experience required – we provide full training
- High school diploma or equivalent
- Strong written and verbal communication skills
- Reliable internet connection and quiet workspace
- Ability to type 30+ WPM
- Basic computer proficiency
- Customer service mindset and problem-solving ability