Job Description
Start your career with TechSolutions Inc. – a leader in remote-first opportunities! We're seeking passionate Entry Level Customer Support Specialists to join our fully remote team based in Chicago. No prior experience required – we provide comprehensive training and a supportive environment for growth. Enjoy zero commute, flexible hours, and competitive benefits while helping clients resolve technical issues with excellence. This is your gateway to a thriving remote career in Illinois!
What You'll Love:
- 100% remote work from anywhere in Illinois
- Comprehensive paid training and certification
- Health, dental, and vision insurance (Day 1)
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for product enhancements
- Participate in weekly training sessions and team meetings
- Adhere to company protocols and security guidelines
- Track metrics and contribute to continuous improvement
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Basic proficiency with Microsoft Office Suite
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Customer service mindset with problem-solving aptitude
- Comfort with learning new technologies quickly