Job Description
Join our dynamic remote team as an Entry Level Customer Support Specialist! We're seeking motivated individuals in Fort Worth to deliver exceptional service from home. Equipment provided – including laptop, headset, and software. Enjoy flexible hours while building your career in a supportive environment.
Our comprehensive training program ensures you'll master industry-leading tools and customer engagement strategies. Work with cutting-edge technology while helping clients resolve technical issues with confidence. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Utilize provided equipment to troubleshoot technical issues
- Document cases accurately in our CRM system
- Collaborate with senior support agents for complex escalations
- Participate in weekly training sessions to enhance skills
- Meet performance metrics for response time and resolution
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet proficiency
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Self-motivated with reliable home workspace
- Ability to work independently while collaborating remotely
- Customer service experience (entry-level acceptable)
- Must reside in Fort Worth, TX area