Job Description
Join TechGrowth Solutions as a Remote Entry Level Customer Support Specialist and launch your career in a dynamic 100% work-from-home environment! We're seeking motivated individuals to provide exceptional customer service through digital channels while enjoying the flexibility of remote work. As a growing tech company based in Jacksonville, FL, we offer comprehensive training, career advancement opportunities, and a supportive virtual team culture. If you're passionate about helping others and ready to build professional skills without commuting, apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document customer interactions and resolve issues using CRM systems
- Collaborate with technical teams to troubleshoot complex problems
- Meet performance metrics including response time and customer satisfaction scores
- Continuously improve product knowledge to provide accurate solutions
- Participate in virtual training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office space
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset