Job Description
Join our award-winning remote team as an Entry Level Customer Support Specialist and launch your career with flexible hours from anywhere in Michigan! We're seeking tech-savvy communicators to resolve customer inquiries, troubleshoot technical issues, and deliver exceptional service—all while enjoying work-life balance. No prior experience required—just your passion for helping others and a reliable home setup.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics for response time and resolution quality
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable using remote collaboration tools (Zoom, Slack)
- Must have dedicated quiet workspace with reliable internet