Job Description
Join our innovative team as an Entry-Level Remote Customer Support Specialist at Georgia Tech Solutions! We're seeking motivated individuals to deliver exceptional service while working from anywhere in Georgia. This role offers full-time remote flexibility with competitive benefits and growth opportunities in the tech industry. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency and typing speed (30+ WPM)
- Ability to work independently with minimal supervision
- Customer service mindset and problem-solving aptitude
- Reliable internet connection and quiet home office setup
- Must be legally authorized to work in the US
- Georgia residency required