Job Description
Launch your career with TechFlow Solutions, a leading tech innovator offering 100% remote work opportunities! We're seeking motivated Entry Level Customer Support Specialists to join our dynamic team in Jacksonville. Enjoy flexible hours, comprehensive training, and a supportive virtual environment while delivering exceptional service to our global clientele.
As a remote team member, you'll be equipped with cutting-edge tools and resources to thrive professionally. Our onboarding program includes paid training, mentorship opportunities, and clear career growth paths into specialized tech roles.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to troubleshoot complex problems
- Meet daily performance metrics including response times and resolution rates
- Continuously update product knowledge through training modules
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience (internships acceptable)
- Proficient in Microsoft Office and web-based tools
- Excellent verbal/written communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and time management abilities
- Reliable high-speed internet and dedicated workspace