Job Description
Join our dynamic team as an Entry Level Remote Customer Support Specialist and kickstart your career with flexible hours! We're urgently seeking motivated individuals in Philadelphia, PA and Florida to deliver exceptional customer experiences. This fully remote role offers the perfect blend of structured training and independent work, allowing you to thrive while maintaining work-life balance. As a valued team member, you'll receive comprehensive onboarding and ongoing mentorship to develop your skills in customer relationship management and technical troubleshooting. If you're passionate about helping others and ready to grow with a forward-thinking company, apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using knowledge base resources and escalation protocols
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvements for customer support workflows
- Adhere to service level agreements (SLAs) for response times
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent written and verbal communication skills
- Basic proficiency with CRM software and ticketing systems
- Ability to work independently and manage time effectively
- Strong problem-solving and critical thinking abilities
- Previous customer service experience is a plus
- Reliable high-speed internet and quiet home office setup
- Availability to work flexible hours including evenings/weekends